About
Highly dedicated and detail-oriented Housekeeping Professional with over a decade of experience in luxury hotel environments, progressing from Room Attendant to Senior Room Attendant. Proven ability to maintain impeccable cleanliness, optimize operational efficiency, and enhance guest satisfaction through meticulous service and staff training. Seeking a Housekeeping Attendant position to leverage extensive expertise in hygiene protocols, team supervision, and comprehensive facility management.
Work
Safra De Sabores, LDa Zambujeira
|Agriculture Rasberry Picker
Zambujeira, LDa Zambujeira, Portugal
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Summary
Performed seasonal agricultural duties, contributing to efficient harvest operations and maintaining product quality.
Highlights
Engaged in manual harvesting of raspberries, adhering to quality standards and daily production targets.
Maintained consistent productivity in a physically demanding outdoor environment across varied weather conditions.
Collaborated effectively with team members to achieve daily picking quotas and support overall farm operations.
DB Seabank Resort & Spa
|Housekeeping Attendant
Mellieha, Malta, Malta
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Summary
Managed daily cleaning operations for guest rooms and common areas, upholding high standards of hygiene and guest comfort within a resort environment.
Highlights
Maintained pristine guest rooms, bathrooms, and common areas, consistently adhering to rigorous company cleanliness standards.
Systematically replaced linens, towels, and amenities, ensuring guest comfort and operational readiness.
Proactively identified and reported maintenance issues and lost-and-found items, contributing to timely resolutions and asset integrity.
Strictly adhered to all health, safety, and hygiene regulations, ensuring a consistently clean and safe environment for guests and staff.
Ensured proper maintenance and secure storage of all cleaning equipment, extending asset lifespan and promoting workplace safety.
Grand Lisboa Hotel
|Senior Room Attendant
Macau, Macau, Macao
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Summary
Led housekeeping operations for a luxury hotel, ensuring meticulous room preparation and supervising a team to deliver exceptional guest service and maintain high standards.
Highlights
Meticulously prepared guest rooms to stringent 5-star housekeeping standards, enhancing overall guest satisfaction.
Supervised and mentored a team of room attendants, improving service efficiency and quality across daily operations.
Developed and delivered comprehensive training for new housekeeping staff on cleaning procedures, safety protocols, and guest service best practices.
Resolved guest requests and complaints professionally and promptly, maintaining high levels of guest satisfaction and positive feedback.
Assisted in optimizing scheduling and task assignments for room attendants, contributing to improved workflow and team productivity.
Grand Lisboa Hotel
|Room Attendant
Macau, Macau, Macao
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Summary
Executed comprehensive room cleaning and guest service duties, ensuring a pristine and welcoming environment within a high-volume luxury hotel.
Highlights
Operated and maintained cleaning equipment and supplies safely and properly, optimizing resource utilization and preventing workplace incidents.
Addressed guest requests efficiently and professionally, contributing to positive guest experiences and maintaining hotel reputation.
Consistently upheld health, safety, and sanitation policies, ensuring a clean and secure environment for guests and colleagues.
Managed and organized housekeeping carts and storage areas, improving accessibility and operational efficiency for the team.
Accurately reported and managed lost and found items, ensuring compliance with hotel policies and maintaining guest trust.
Education
AMGT Management School
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Diploma
Travel & Tourism Management
Languages
Nepali
English
Chinese
Portuguese
Certificates
Forbes Training
Issued By
Forbes
Skills
Housekeeping & Operations
Cleaning Protocols, Hygiene Standards, Sanitation, Detail Orientation, Organizational Skills, Cleaning Equipment Operation, Chemical Handling, Guest Room Preparation, Public Area Maintenance, Lost & Found Management.
Leadership & Training
Team Leadership, Staff Supervision, Training & Development, Staff Motivation, Task Assignment, Workflow Optimization.
Guest Services & Communication
Guest Relations, Customer Satisfaction, Complaint Resolution, Effective Communication, Problem Solving.
Safety & Compliance
Health & Safety Procedures, Policy Adherence, Risk Mitigation.
Personal Attributes
Time Management, Teamwork, Adaptability, Pressure Management, Physical Stamina, Continuous Learning, Self-Motivation.